Delivery Policy

Everything we deliver is digital. Nothing is shipped, so there are no shipping costs and no delivery address to give us.

After your session we edit and deliver your photos as a private online gallery. You get an access code by email and text, sent to the contact details you booked with. Create your account at Your Photos, sign in, and enter the code once; from then on your photos open from your account, and the code is spent. From there you can view the full set and download it in full resolution, whatever package you booked.

For some sessions the choice of which photos get the full edit is yours, and your gallery says so: you choose the number of edited photos your package includes from All Images and send your picks from the Edit requests tab. Your edited photos follow once your picks are in, and after you send them nothing in your picks can change.

A first set of finished photos arrives within 48 hours of your session, and your complete gallery within 7 days. We will confirm your expected date at the shoot.

Peak season. April, June, September and October are our busiest months, and during them your gallery may take longer than usual to arrive. Our team is working hard to make sure every client receives the best edits we can deliver, and every gallery gets the same care however busy we are. We appreciate your patience, and we kindly ask that you avoid sending messages to check on your delivery: we email you the moment your gallery is ready.

Your gallery stays live and re-downloadable for the archive period that came with your package. After that date we may take the gallery down.

Check your spam folder first, since delivery emails sometimes land there. If it is still missing, message us with the name you booked under and your session date and we will resend the link the same day. Details are on the Your Photos page.

If a file will not download, an image looks corrupted, or the count does not match your package, tell us and we will fix it. We would much rather hear about it than have you assume that is how it is meant to look.

The photos we deliver are edited with the help of AI features, for tasks such as noise reduction, masking and clean-up. Some of those tools run on the provider’s servers rather than on our own computer, which means your images are uploaded to that provider to be processed.

A person edits and checks every gallery before it goes out. If you would prefer that your photos were not put through cloud-based tools, tell us before your session and we will talk it through.