Last updated 1 August 2026. Everything we deliver is digital. Nothing is shipped, so there are no shipping costs and no delivery address to give us.
How your photos reach you
After your session we edit and deliver your photos as a private online gallery. You get a link and an access code by email and text, sent to the contact details you booked with. From there you can view the full set and download it in the resolution included with your package.
How long it takes
Galleries arrive within 7 to 10 days of your session. Faster turnaround is included with the higher packages, and we will tell you your expected date at the shoot. Convocation season is our busiest stretch, so if anything is going to run long we will let you know rather than leave you guessing.
How long we keep it
Your gallery stays live and re-downloadable for the archive period that came with your package. After that the files are permanently removed from our servers.
Whichever package you booked, please download your photos to your own computer or cloud storage as soon as they arrive. Treat our archive as a convenience, never as your only copy.
If you cannot find your gallery
Check your spam folder first, since delivery emails sometimes land there. If it is still missing, message us with the name you booked under and your session date and we will resend the link the same day. Details are on the Your Photos page.
If something is wrong with your gallery
If a file will not download, an image looks corrupted, or the count does not match your package, tell us and we will fix it. We would much rather hear about it than have you assume that is how it is meant to look.